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General GTCO FAQsHow can I get drivers for my digitizer?Simply download the drivers you need from this website. May I drill holes in or cut off part of my digitizer tablet? NO. DO NOT DRILL HOLES IN THE TABLET. DO NOT CUT THE TABLET. How should I clean my digitizer tablet? You can use Windex and a cloth to clean the surface of the tablet. DO NOT FLOOD THE TABLET WITH CLEANING SOLUTION. Excess fluid may enter the tablet, shorting out the components. AccuTab (Type 14) FAQs Will this digitizer work with Windows 3.x/95/NT? Yes. You may also need one of our Wintab drivers. How do I make the digitizer’s output compatible with my software? The AccuSet Menu (plastic menu strip at the top of the tablet) is used to change the digitizer’s operating characteristics to match those required by different application programs running on your computer. For your convenience, the User’s Manual and Help File contain a list of applications with AccuSet codes. If your particular application isn’t listed and you know the output characteristics the software requires, consult the list of AccuSet codes with output characteristics also provided in the User’s Manual and Help Files. What is the purpose of the Custom Configuration Menu? If there is no SuperSet code that matches the needs of your software, you can use the Custom Configuration Menu to custom select a unique set of configuration choices. See your User’s Manual or Help File for directions on using this feature. My digitizer is emitting a series of strange beeps. What should I do? Check the ribbon cable connections on both ends. Disconnect and then reconnect the ribbon cable to be sure it is seated well. Then press the reset button on the controller. If this does not correct the problem, check your User’s Manual or Help File for a chart of diagnostic tones and what they mean or call GTCO Technical Support. I moved my digitizer and now it doesn't work. What should I do? Check the connections. Be sure that the I/O cable (the cable running from the computer serial port to the digitizer) is connected on both ends. If all cables appear to be properly attached, reset your digitizer and listen for the tones. If you hear anything other than the four "Success" tones, consult your User’s Manual or Help File for assistance. Also, be sure you have selected the correct serial communications port in your software application. L & Super L (DP5/DP5A/DPC) FAQs Will this digitizer work with Windows 3.x/95/NT? Yes; however, if you have an internal controller (DPC), you will find that it is incompatible with most of today's Pentium computers. You may also need one of our Wintab drivers. What are the dip switches for? The dip switches allow you to change the format of the digitizer output. Particular dip switch settings should be chosen based on the demand of the particular software application being used. See your User’s Manual for more information on dip switches. I have dip switches and a SuperSet Menu. Which should I use? You can use either. The SuperSet Menu over-rides the Dip Switches. However, if you press the reset button on your controller or turn off the digitizer, you will need to reselect the SuperSet code you wish to use. My digitizer makes a loud buzzing/humming/whining sound. What's wrong? You may have a problem with the power supply and or the control unit (the black box with dip switches). Call GTCO Technical Support for further assistance. My digitizer is emitting a series of strange beeps. What should I do? Check the ribbon cable connections on both ends. Disconnect and then reconnect the ribbon cable to be sure it is seated well. Then press the reset button on the controller. If this does not correct the problem, check your User’s Manual for a chart of diagnostic tones and what they mean or call GTCO Technical Support. I moved my digitizer and now it doesn't work. What should I do? Recheck the connections. Be sure that the I/O cable (the cable running from the computer serial port to the digitizer) is connected on both ends. Be sure that the I/O cable is connected to the correct port on the digitizer. If you have a standard RS232-C cable, be sure it is connected to J6 Port B. If you have a null-modem cable, be sure it is connected to J5 Port A. If all cables appear to be properly attached, reset your digitizer and listen for the tones. If you hear anything other than the four Success tones, consult your User’s Manual for assistance. Also, be sure you have the correct serial communication port selected in your software application. Will my internal controller card (called a DPC) work in my Pentium computer? No. The DPC is an 8 bit card designed for 286/386 architecture. The card is incompatible with most of today’s Pentium computers. Can I upgrade my DP5/DP5A/DPC controller? Maybe, depending on the specific tablet you have. Find the serial number on back of your tablet and call GTCO Technical Support. Can I upgrade my digitizer tablet? Maybe, but it may be more advantageous to purchase a new digitizer system. Call the GTCO Sales Department for more information. Can I use my L/Super L digitizer with the QuikRuler? Not without upgrading your controller to a Super LII Plus. For information on upgrading, see the question above. Super L II (Type 12) FAQs Will this digitizer work with Windows 3.x/95/NT? Yes. You may also need one of our Wintab drivers. How do I make the digitizer’s output compatible with my software? The SuperSet Menu (the plastic menu strip at the top of the tablet) is used to change the digitizer’s operating characteristics to match those required by different application programs running on your computer. How do I use the SuperSet Menu? What code do I use for my software? For your convenience the User's Manual contains a list of applications with SuperSet codes. If your particular application isn’t listed and you know the output characteristics the software requires, consult the list of SuperSet codes with output characteristics also provided in the User's Manual. What is the purpose of the Custom Configuration Menu? If there is no SuperSet code that matches the needs of your software, you can use the Custom Configuration Menu to custom select a unique set of configuration choices. See the User's Manual for directions on using this feature. My digitizer is emitting a series of strange beeps. What should I do? Check the ribbon cable connections on both ends. Disconnect and then reconnect the ribbon cable to be sure it is seated well. Then press the reset button on the controller. If this does not correct the problem, check the User's Manual for a chart of diagnostic tones and what they mean or call GTCO Technical Support. Can I upgrade my controller? Probably, depending on the specific tablet you have. Find the serial number on back of your tablet and call GTCO Technical Support. Can I upgrade my digitizer tablet? Maybe, but it may be more advantageous to purchase a new digitizer system. Call the GTCO Sales Department for more information. Can I use my Super L II digitizer with the QuikRuler? Not without upgrading your controller. Call GTCO Technical Support for more information. Super L II Plus FAQs Will this digitizer work with Windows 3.x/95/NT? Yes. You may also need one of our Wintab drivers. How do I make the digitizer’s output compatible with my software? The SuperSet Menu (the plastic menu strip at the top of the tablet) is used to change the digitizer’s operating characteristics to match those required by different application programs running on your computer. For your convenience, the Help File contains a list of applications with SuperSet codes. If your particular application isn’t listed and you know the output characteristics the software requires, consult the list of SuperSet codes with output characteristics also provided in the Help File. What is the purpose of the Custom Configuration Menu? If there is no SuperSet code that matches the needs of your software, you can use the Custom Configuration Menu to custom select a unique set of configuration choices. See the Help File for directions on using this feature. My digitizer is emitting a series of strange beeps. What should I do? Check the ribbon cable connections on both ends. Disconnect and then reconnect the ribbon cable to be sure it is seated well. Then press the reset button on the controller. If this does not correct the problem, check the Help File for a chart of diagnostic tones and what they mean or call GTCO Technical Support. I moved my digitizer and now it doesn't work. What should I do? Check the connections. Be sure that the I/O cable(the cable running from the computer serial port to the digitizer) is connected on both ends. If all cable appear to be properly attached, reset your digitizer and listen for the tones. If you hear anything other than the four Success tones, consult the Help File for assistance. Also, be sure you have selected the correct serial communications port in your software application. Can I use my Super L II Plus digitizer with the QuikRuler? Yes. If you are interested in obtaining a QuikRuler, call your local dealer or the GTCO Sales Department. Roll-Up FAQs Will this digitizer work with Windows 3.x/95/NT? Yes. You may also need one of our Wintab drivers. How do I make the digitizer’s output compatible with my software? The SuperSet Menu (the plastic menu strip in the lower left corner of the tablet) is used to change the digitizer’s operating characteristics to match those required by different application programs running on your computer. For your convenience the the User's Manual contains a list of applications with SuperSet codes. If your particular application isn’t listed and you know the output characteristics the software requires, consult the list of SuperSet codes with output characteristics also provided in the the User's Manual. What is the purpose of the Custom Configuration Menu? If there is no SuperSet code that matches the needs of your software, you can use the Custom Configuration Menu to custom select a unique set of configuration choices. See the User's Manual for directions on using this feature. My digitizer is emitting a series of strange beeps. What should I do? Make sure your stylus/cursor is connected tightly. Reset the digitizer. If these actions do not correct the problem, check the User's Manual for a chart of diagnostic tones and what they mean or call GTCO Technical Support. I moved my digitizer and now it doesn't work. What should I do? Check the connections. Be sure that the I/O cable (the cable running from the computer serial port to the digitizer) is connected on both ends. If all cables appear to be properly attached, reset your digitizer and listen for the tones. If you hear anything other than the four Success tones, consult the User's Manual for assistance. Also, be sure you have selected the correct serial communications port in your software application. I have a separate power supply for my Roll-Up---do I really need to use it? Yes. Although the Roll-Up does get some power from the computer, the external power supply is needed to ensure a constant power source. This is especially true if you are using the digitizer with a laptop computer. Why do I get dead spots and areas where the stylus/cursor jumps around? There are a few possibilities: Pencil Marks. Pencil marks contain graphite. Graphite is a conductor and will interfere with proper functioning of the digitizer. Erase any pencil marks from the tablet. If the plans or paper resting on the tablet have pencil marks, remove the plans and see if this action corrects the problem. Objects in contact with the digitizer. Be sure there are no metal objects (such as staples) on or below the digitizer. A Roll-Up cannot be used effectively on a metal surface. Be sure there are no electronic devices (such as a monitor, phone, radio, or even a keyboard) on the digitizer tablet because these devices can cause interference. Dirt or film build up. The digitizer should be clean and dry. Clean the digitizer with a mix of isopropyl alcohol and water. Static electricity. Try to ground yourself before using the digitizer. If the air is very dry, try using a humidifier. An anti-static air spray and/or grounding floor mat may also help. Clothing made of synthetic fabric also creates a lot of static electricity. If static is a problem, you may want to minimize how much synthetic material you are wearing. Cuts or slices in the tablet. Cuts or slices in the tablet may result in dead spots. If you believe your tablet is damaged in this way, call GTCO Technical Support. Does it matter what order I plug the stylus/cursor, power supply and I/O cable in? Yes. First connect the stylus/cursor and then the separate power supply if you have one. Next, connect the I/O cable. The digitizer will emit the four Success tones when you connect the external power supply. There is no specific order for disconnecting the components. Can I extend my I/O cable (digitizer to computer's serial communications port)? Yes. The easiest way to do this is to extend the side of the cable with the RS232-C connector. You can purchase a connector and an extra length of standard "RS232-C straight through" cable from many local electronics stores. The maximum recommended total cable length (including all parts and extensions) is 25 feet. Can I use my Roll-Up with the QuikRuler? Very likely, yes. Look on the back of your Roll-Up and write down the "Software" you have. The Software (or firmware) code will look something like this: "J1.3". To find out if your Roll-Up will work with the QuikRuler, call GTCO Technical Support with this code. Roll-Up II FAQs Will this digitizer work with Windows 3.x/95/NT? Yes. You may also need one of our Wintab drivers. How do I make the digitizer’s output compatible with my software? The SuperSet Menu (the plastic menu strip in the lower left corner of the tablet) is used to change the digitizer’s operating characteristics to match those required by different application programs running on your computer. For your convenience the Help File contains a list of applications with SuperSet codes. If your particular application isn’t listed and you know the output characteristics the software requires, consult the list of SuperSet codes with output characteristics also provided in the Help File. What is the purpose of the Custom Configuration Menu? If there is no SuperSet code that matches the needs of your software, you can use the Custom Configuration Menu to custom select a unique set of configuration choices. See the Help File for directions on using this feature. My digitizer is emitting a series of strange beeps. What should I do? Make sure your stylus/cursor is connected tightly. Reset the digitizer. If these actions do not correct the problem, check the Help File for a chart of diagnostic tones and what they mean or call GTCO Technical Support. I moved my digitizer and now it doesn't work. What should I do? Check the connections. Be sure that the I/O cable (the cable running from the computer serial port to the digitizer) is connected on both ends. If all cables appear to be properly attached, reset your digitizer and listen for the tones. If you hear anything other than the four Success tones, consult the Help File for assistance. Also, be sure you have selected the correct serial communications port in your software application. I have a separate power supply for my Roll-Up II---do I really need to use it? Yes. Although the Roll-Up II does get some power from the computer, the external power supply is needed to ensure the digitizer has a constant power source. This is especially true if you are using the digitizer with a laptop computer. Why do I get dead spots and areas where the stylus/cursor jumps around? There are a few possibilities: Pencil Marks. Pencil marks contain graphite. Graphite is a conductor and will interfere with proper functioning of the digitizer. Erase any pencil marks from the tablet. If the plans or paper resting on the tablet have pencil marks, remove the plans and see if this action corrects the problem Objects in contact with the digitizer. Be sure there are no metal objects (such as staples) on or below the digitizer. A Roll-Up cannot be used effectively on a metal surface. Be sure there are no electronic devices (such as a monitor, phone, radio, or even a keyboard) on the digitizer tablet because these devices can cause interference. Dirt or film build up. The digitizer should be clean and dry. Clean the digitizer with a mix of isopropyl alcohol and water. Static electricity. Try to ground yourself before using the digitizer. If the air is very dry, try using a humidifier. An anti-static air spray and/or grounding floor mat may also help. Clothing made of synthetic fabric also creates a lot of static electricity. If static is a problem, you may want to minimize how much synthetic material you are wearing. Cuts or slices in the tablet. Cuts or slices in the tablet may result in dead spots. If you believe your tablet is damaged in this way, call GTCO Technical Support. Does it matter what order I plug the stylus/cursor, power supply and I/O cable in? Yes. First connect the stylus/cursor and then the separate power supply if you have one. Next, connect the I/O cable. The digitizer will emit the four Success tones when you connect the external power supply. There is no specific order for disconnecting the components. Can I extend my I/O cable (digitizer to computer's serial communications port)? Yes. The easiest way to do this is to extend the side of the cable with the RS232-C connector. You can purchase a connector and an extra length of standard "RS232-C straight through" cable from many local electronics stores. The maximum recommended total cable length (including all parts and extensions) is 25 feet. Can I use my Roll-Up II with the QuikRuler? Yes. Call the GTCO Sales Department or your local GTCO Dealer for more information. QuikRuler FAQs Which digitizers will my QuikRuler work with? The QuikRuler is compatible with the Super L II Plus, certain Roll-Ups, the Roll-Up II and the Super LX. What is the QuikRuler software for? This allows you to send take-off information to computer. The computer will treat the QuikRuler data as if you entered it via the keyboard. Do I need to install the Wintab driver with the QuikRuler? No. The QuikRuler is designed to replace software applications that use the Wintab driver. If you use the QuikRuler with your computer, the computer will treat the QuikRuler data as if you entered it via the keyboard. Software applications that accept keyboard input, such as spreadsheets, can be used with the QuikRuler. I have a Roll-Up(II) with a QuikRuler. Should I use both power supplies? Use only one power supply. Connect either power supply to the QuikRuler Interface module. My QuikRuler display says "No Digitizer". What should I do? Check the cable connections between the digitizer and the Interface module. Also, check to make sure you are using a SuperSet code of 01. Reset the QuikRuler and if the same message appears, contact GTCO Technical Support. I have a Super L II Plus with a QuikRuler. Should I use both power supplies? Yes. GP-9 FAQs What kinds of things affect GP9 performance? The GP-9 uses Sonic technology. Therefore, certain environmental conditions interfere with digitizer performance. Common conditions that can cause interference are: • Sonic burglar alarms • Sonic automatic door openers • Temperature changes or hot/cool air blowing across the work surface • Strong winds blowing across work surface • Direct sunlight or a heatlamp on the work area Additionally, the sound of jingling keys will cause the digitizer to pause and wait for the jingling to end. From http://www.gtcocalcomp.com/techsupportfaqs.htm
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